Common issues with Vietnam evisa applications and solutions

Technical Issues with the Vietnam eVisa Application Website

• Switch browsers or Devices: The Vietnam eVisa website may not function optimally on certain browsers. If you encounter issues, try using a different browser, such as Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge. Additionally, if the issue persists, consider switching to another device, such as a tablet, smartphone, or a different computer, to check if the problem is device-specific.
• Clear Browser Cache and Cookies: Sometimes, outdated or corrupted cache and cookies can interfere with the website’s functionality. Clearing your browser’s cache and cookies can refresh the site and resolve unexpected glitches. This option is usually available in the browser settings under "Privacy" or "History."
• Use a VPN: Some users report difficulties accessing the eVisa website from certain regions due to network restrictions. A VPN (Virtual Private Network) can help bypass regional access limitations and improve connectivity to the site, especially for users facing access issues outside Vietnam.
• Check Your Internet Connection: A weak or unstable internet connection can cause the eVisa website to load incorrectly or crash during the application process. Ensure you have a strong and stable connection, and if necessary, restart your router or switch to a different network.
• Update Browser and Operating System: Outdated browsers and operating systems may cause compatibility issues with certain websites. Make sure your browser and device are updated to the latest version to avoid potential problems with loading the eVisa page.
• Disable Browser Extensions: Some browser extensions or add-ons (such as ad blockers or security plugins) may interfere with the website’s functionality. Temporarily disabling them can help determine if they are causing the issue.
• Try Accessing the Website During Off-Peak Hours: High traffic on the website can sometimes cause slow loading times or technical failures. If you encounter persistent problems, consider accessing the site during off-peak hours, such as early morning or late at night.

Payment Problems and How to Fix Them

• Payment Failure Notification: If your payment is declined, carefully review the error message displayed. Common reasons include incorrect card details, insufficient funds, or transaction restrictions imposed by your bank.
• Try a Different Payment Method: If your payment is unsuccessful, consider using another credit or debit card. Some applicants have reported that while one card was declined, another card from a different bank or provider worked successfully. You may also explore alternative payment options such as digital wallets if they are available.
• Contact Your Bank: Some banks have security measures that automatically block international transactions. If your payment fails, call your bank to verify if the transaction has been flagged as suspicious and request them to allow it.
• Retry After Some Time: Payment gateways may experience temporary technical issues. If your payment does not go through, wait for some time and attempt the transaction again later.
• Ensure Sufficient Funds: Double-check your account balance to ensure that you have enough funds available for the transaction. Some banks may require additional authorization for large or international payments.
• Use a Different Internet Connection: Some users report experiencing issues with payments when using certain networks. If possible, switch to another Wi-Fi connection or use mobile data to complete the transaction.
• Check for Transaction Fees: Some banks charge additional fees for international transactions, which may impact the total amount required for payment. Confirm with your bank if any extra charges apply.

Rejection of Vietnam eVisa Application

• Incomplete or Incorrect Information: Any missing fields, typos, or incorrect details in the application can result in rejection. Ensure all sections are carefully filled out and double-check for accuracy before submission. Small errors in name spelling, passport numbers, or travel dates can lead to immediate disqualification.
• Mismatched Information: The details in your eVisa application must match exactly with the information on your passport. Any discrepancy, even minor spelling variations, can lead to rejection. Before submitting, compare your application with your passport to ensure consistency.
• Poor Quality Passport Photo or Document Uploads: The Vietnamese eVisa system requires applicants to upload a clear passport photo and a scanned copy of their passport. Blurry, low-resolution, or improperly formatted images may cause application rejection. Ensure that your photo meets the required specifications, such as background color, file size, and facial visibility.
• Incorrect Passport Type Selection: Selecting the wrong passport type (such as an official passport instead of an ordinary passport) can lead to rejection. Ensure you choose the correct category that aligns with your application.
• Failure to provide travel agency information: Ensure that all requested company information is correctly entered to avoid issues.
• Exit record issues: If an applicant is flagged as "not yet exited" from Vietnam in the immigration system, their eVisa application may be rejected. This could be due to a previous travel record that has not been properly updated. In such cases, applicants should verify their exit status and contact immigration authorities if necessary.
• Previous overstay or legal violations: Applicants who have previously overstayed their visa or violated Vietnamese immigration laws may face difficulties in obtaining a new eVisa. If you have a history of overstaying, it is recommended to check with the relevant authorities before applying.

• Review the Rejection Reason: If possible, check if the system provides a specific reason for the rejection and correct any mistakes in your re-application.
• Reapply with Corrected Information: If the rejection was due to a minor mistake, you may submit a new application with the necessary corrections.
• Seek Assistance from the visa agencies: If you don’t know how to reapply or confuse with your Vietnam visa status, you can contact to trusted visa agencies in Vietnam. They can support you and guide you to apply smoothly.